McKinstry Hires Leon Menard as Senior Director of Service

Values-focused leader joins McKinstry’s Service team, following work in the service transformation and power services industries.

“Although the technologies and offerings have changed, the thought of providing value to customers has always been a top priority, I developed a deep passion and appreciation for service excellence and customer focus which keeps me interested day in and day out. ”

Leon Menard has 20+ years of industry experience ranging from power services in the GE enterprise to his work in service transformation in the elevator servicing industry. Leon brings a passion for service to the McKinstry family and will help lead our efforts on the Service business as we work to ensure that our customers’ businesses and goals are supported across the business.

Learn more about Leon’s experience and background, as well as what he’s excited to bring to McKinstry.

Learn More About Leon’s Experience

What is your role at McKinstry? How did you get there?

I am joining the team as the senior director of Service. I came into the role after leading several service organizations, enterprise transformations and other various service endeavors. 

How did you develop an interest in your field?

I started my career in the field, specifically as a field service engineer.  Although the technologies and offerings have changed, the thought of providing value to customers has always been a top priority. I developed a deep passion and appreciation for service excellence and customer focus which keeps me interested day in and day out.  No two days are the same in service, which feeds my curiosity and desire to learn daily.

What does success look like in your role?

Safety – of the team, our customers and their customers. 

Quality – the service delivered to our customers and their customers, as well as across the value chain (support from the back office to the field, cross functionally, across lines of business, etc.). 

Productivity – along with the quality of work, is it being done in a way that adds value, again, across all domains.  

With an unwavering focus on the McKinstry values and these three metrics, I am certain success will follow. 

What is the most rewarding thing about your work?

The most rewarding part of my work is seeing the results of a true team effort, one which is impossible to tackle individually but comes together on account of people growing, learning and working together whether in a project, program/transformation, professional/personal development, etc., I enjoy supporting and bringing the best out in folks.    

What change do you hope to inspire through your work at McKinstry?

It is my goal to enhance the company position in service; I hope to lead the service department to scale where everyone returns home safely every day, customers and their goals are supported and risk is reduced at an enterprise level.

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