McKinstry

High operating costs adversely affect a building’s bottom line. McKinstry keeps these costs in line by combining service and technology to translate operational data into knowledge and action, resulting in facilities that run smoothly, save energy, and keep occupants happy. Owners and vendors are empowered to collaborate – communicating and managing properties based on the information available to them at any time from any computer.

Program Services

McKinstry provides monitoring, benchmarking, diagnostics, reporting, issue management, and enhanced communications via our operations center… all through four main components.

Facility Technology Management
Remotely monitors issues within your critical systems on a 24/7 basis, automatically engaging emergency responses and detecting problems before they become critical. The result – dramatically reduced incidents, downtime, and costs.

Energy Management
Provides benchmarking, measures usage against key performance indicators and goals, and fine tunes system performance. Reporting services turn raw data into information that drives effective business decisions and measurable operational cost savings.

Issue Management
McKinstry’s Operation Center uses InfoCentre, an industry-leading computerized issue and workflow management system that proactively manages and implements building maintenance 24/7 – from dispatching vendors to providing status reports. InfoCentre also allows you to schedule and track issues online through an easy-to-use interface – so your staff can see how McKinstry is resolving issues for you in near real time.  And it provides a comprehensive digital data archive system that stores your critical building information in one central location.

Data Management
Captures key building data, interprets it, and creates a list of actionable opportunities for optimizing and improving the building’s performance. This service takes into account your particular business needs and indexes your building’s performance compared to others within the industry.

Capabilities

• 24x7 customer service and issue management
• Work order management and development
• Operational and capital planning
• Alarm monitoring and response
• Control System support, troubleshooting, and service
• Central repository for all facility documentation
• Warranty management
• Technology integration
• Computerized maintenance management system
• Active energy management and analysis
• Building system design/integration consulting
• Energy, sustainability, and LEED/Energy Star management
• Energy retrofits
• Facility asset management
• Vendor/service provider management
• Event scheduling and management facility communication conduit 

Benefits

Operations Management combines expert analysts, professional service representatives trained on the nuances of your facility, and the most powerful facility management software in the industry to best serve our clients. Specific innovations include:

• Benchmarking and key performance indicator development, management, and reporting
• Integrated technology platforms unlike any other in the industry
• All services delivered with our Total Cost of Ownership approach
• Significant energy and operational savings
• Optimization of facility operations to minimize downtime and increase system efficiency
• Conversion of data into knowledge to increase asset value