Capabilities - Facility Management

Throughout our history McKinstry has been a leader in the design, construction and maintenance of all types of facilities. As building and systems technology accelerated, new challenges emerged for mechanical services firms.  More complex building systems require more qualified service providers.  Outsourced services have contributed pressure on today's service contractors to develop additional product offerings for their clients.

At McKinstry we are fully engaged in a wide variety of "management" offerings. From our basic planned maintenance program we have launched our Facility Service Desk, Facility Engineering services and Condition Assessment programs. These management services are just a few of the many exciting approaches we have developed to match the diverse environments our clients who manage facilities must operate within.

McKinstry manages "for the life of your building". That means we plan, design, construct, commission and service important assets. It is our ability to bring together our broad range of in-house capabilities that drives our success in facility management.

Our partner, essention, is a vertically focused application service provider (ASP) and leading supplier of Web-based property and facility management solutions. The company’s products and services are designed to improve efficiency, cut operational costs, and ultimately increase the profitability of its customers through a unique combination of Internet technologies and personalized customer service desk support. essention delivers the very best of high-tech and high-touch to property and facility management.

In 1997, McKinstry first began using e-technologies in market offerings when it provided an email service desk for facility issues at a large Northwest-based software company. In 1998, McKinstry developed the first Web-enabled facility service, InfoCentre™, which was initially provided to manage facility services and access online AutoCAD drawings and operations manuals. McKinstry officially established essention as a separate, complementary, business entity to focus on the continued development and marketing of InfoCentre.

InfoCentre is designed to create a strong customer-property management bond derived from superior and customized customer service and lasting technological connections. It is a highly scaleable technology solution that addresses inefficiencies and consolidates service information in an easily accessible central database. InfoCentre is an integrated Web-based service center that includes a 24x7 service desk, staffed by customer service representatives. Customers and their tenants and vendors make online service requests, view status, and create customized reports as essention service representatives move issues through to resolution using a combination of high-touch and high-tech.

With essention and InfoCentre, managers are better able to improve tenant satisfaction, reduce operating and maintenance expenses, manage, measure and improve vendor performance, and more effectively deploy their personnel and resources.